Intermec CK61 User Manual download pdf (Page 92)

Chapter 4 — Troubleshooting and Maintaining the CK61

80 CK61 Mobile Computer User’s Manual With Windows Mobile

Calling Product Support

If you cannot find the answer to your problem in the

“Troubleshooting the Computer” section, you can visit the Intermec

technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support. If you still need help after visiting Knowledge

Central, you may need to call Product Support.

To talk to an Intermec Product Support representative, call:

1-800-755-5505

Before you call Intermec Product Support, make sure you have the

following information ready:

• Configuration number

• Operating system version

• SmartSystems Platform Bundle (SSPB) version

• If you are using security, know the type (Funk or Microsoft) and

the full set of parameters

• Power management settings

• If you are using terminal emulation (ITE), know the version and

protocol

• If you are not using ITE, know the language your custom

application was written in and the tools you used to create it

You can find most of the information listed above in Intermec

Settings. Consult your application developer for information on your

custom application.

To find your configuration number

• Look at the label on the back of the computer.

1 2 ... 87 88 89 90 91 92 93 94 95 96 97 ... 127 128

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Intermec CK61 User Manual Page 92