Intermec CN4 User Manual download pdf (Page 100)

Chapter 4 — Troubleshooting and Maintaining the CN4

88 CN4 Mobile Computer User’s Manual

Calling Product Support

If you cannot find the answer to your problem in the

Troubleshooting the CN4 section, you can visit the Intermec

technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support. If you still need help after visiting Knowledge

Central, you may need to call Product Support.

To talk to an Intermec Product Support representative, call:

1-800-755-5505

Before you call Intermec Product Support, make sure you have the

following information ready:

• Configuration number

• Serial number

• Operating system version

• SmartSystems Platform Bundle (SSPB) version

• Power management settings

• If you are using security, know the type (Funk or Microsoft) and

the full set of parameters

• If you are using terminal emulation (TE), know the version and

protocol. If you are not using TE, know the language your custom

application was written in and the tools you used to create it.

You can find most of the information listed above in Intermec

Settings. Consult your application developer for information on your

custom application.

To find your configuration number

• Look at the label on the back of the computer.

1 2 ... 95 96 97 98 99 100 101 102 103 104 105 ... 144 145

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Intermec CN4 User Manual Page 100