Intermec SR31T HP User's Guide download pdf (Page 51)

Chapter 5 — Troubleshooting and Maintaining the SR31T

SR31T Tethered Scanner User’s Guide 43

Calling Product Support

To talk to an Intermec Product Support representative:

• In the U.S.A. and Canada, call 1-800-755-5505

• Outside the U.S.A. and Canada, contact your local Intermec

representative. For help, go to www.intermec.com > About Us >

Before you call Intermec Product Support, make sure you have the

following information for your SR31T product:

• configuration number (“CN” on the product label)

• serial number (“SN” on the product label)

• firmware version

• decode version

Getting SR31T Firmware Version and Decode Version

Depending on the interface you are using, you can get the firmware

and decode version either by reading Get version bar codes or by

using EasySet to display the current version information.

Reading “Get version” bar codes

1 Run an application that can accept bar code information from the

SR31T (Microsoft® Notepad for example).

2 Scan one of these bar codes:

Get firmware version

Get decode version

This method is applicable for the following interfaces:

• USB Keyboard HID

• Keyboard Wedge

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Intermec SR31T HP User's Guide Page 51