Intermec CN3 User Manual Page 117

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Chapter 4 — Maintaining the Computer
CN3 Mobile Computer User’s Manual 103
Troubleshooting Your Computer
Before sending the CN3 in for service, save its data and configuration.
Intermec is responsible only for the keypad and hardware features to match
the original configuration when doing repairs or replacements.
Once the upgrade is done downloading to your CN3, your CN3 replaces
the operating system, then performs a warm-boot. The SmartSystems Con-
sole shows your CN3 as offline (via a red stop sign) until the device reboots
and reconnects to the system.
Problems While Operating the Computer
Problem Solution
You press the power switch to
turn on the CN3 and nothing
happens.
Make sure the backlight is on by pressing E.
Make sure you have a charged CN3 Battery installed correctly. For help, see
“Using the Batteries” on page 9.
The battery may be discharged. Replace the battery with a spare charged battery,
or charge the battery.
Perform a warm-boot or press the reset button in the battery cavity.
The Battery status LED is on. If the battery status LED is a steady green, the battery is more than 95% charged
and unit is on a charger.
If the battery status LED is blinking red, then the battery is low.
If the battery status LED is a steady red, the main battery is on charge.
The CN3 appears to be locked up
and you cannot enter data.
Press the power switch to turn off the CN3, then press the power switch again to
turn on the CN3.
Press and hold the power switch ten seconds to warm-boot the CN3.
Try reloading the firmware. See “Upgrading the Operating System on your
Computer” on page 100.
If the CN3 does not boot or reset, contact your local Intermec representative for
help.
Problems While Configuring the Computer
Problem Solution
You scan a configuration com-
mand, such as Beeper Volume,
and you hear three low beeps.
If you are working in the Intermec Settings applet, you cannot scan configuration
commands. Exit the applet to scan configuration commands.
You scan or enter an option for
the Scanner Model configuration
command and you hear three low
beeps.
You may have scanned or entered a Scanner Model command that does not
apply to the type of scanner that you have installed. Try scanning or entering the
Scanner Model command again and select an option for the type of device you
are using.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.
You may have locked a modifier key on the keypad. Check the CN3 toolbar to
see if it contains an icon with a locked symbol. Press the necessary key sequence
to unlock the key. See “Using the Keypad” on page 16.
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