Intermec SR31T HP User's Guide download pdf (Page 48)

Chapter 5 — Troubleshooting and Maintaining the SR31T

40 SR31T Tethered Scanner User’s Guide

Troubleshooting the SR31T

Problems and Possible Solutions

If you have problems using your SR31T, use this section to try to find

a solution. If you cannot solve your problem, contact your Intermec

Product Support representative (see Calling Product Support in the

next section).

Problems and Possible Solutions

Problem Possible Solution

You pull the trigger, but

nothing happens.

The SR31T receives power from either a host or an

external power supply through an accessory cable.

Make sure:

• You are using the appropriate cable (for more

information, see

SR31T Cable List on

page 6).

• The cable is connected to the appropriate port

on the host computer.

• The universal power supply (if necessary) is

connected correctly.

Perhaps the trigger function has been disabled by

reading a Trigger Activation - Disabled

configuration code or through online setup with

EasySet, to check this and re-enable the trigger:

1 Follow the procedure to perform online

setup with EasySet (see Configuring Your

Scanner with EasySet in Chapter 4)

2 When your product is communicating with

EasySet, look in Operating settings -

Scanning / Triggering - Trigger activation to

see if the trigger is Disabled and send one of

the trigger enabled commands to the product

(the default Hardware and emulated trigger

enabled command for example).

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Intermec SR31T HP User's Guide Page 48