Intermec PD41 User Manual download pdf (Page 80)

Chapter 4 — Troubleshooting and Maintaining the Printer

66 PD41 and PD42 Commercial Printer User’s Manual

Troubleshooting the Printer

You may have printer operation, print quality, or printer

communication problems at some time during the life of the printer.

It is easy to fix most of the problems and you will find solutions in

“Troubleshooting Printer Problems and Finding Solutions” on

page 69. If you cannot find the answer to your problem, you may need

to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may want to visit the

Intermec technical knowledge base (Knowledge Central). To do so, go

to www.intermec.com and click Support > Knowledge Central. If

you still need help after visiting Knowledge Central, you may need to

call Product Support. To talk to an Intermec Product Support

representative in the U.S.A. or Canada, call:

1-800-755-5505

Outside the U.S.A. and Canada, go to www.intermec.com and click

Before you call Intermec Product Support, make sure you have the

following information ready:

• Printer serial number

• Firmware type and version

• Wireless or serial port settings

You can find all of the information listed above in the printer menu

system or on a testprint page .

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Intermec PD41 User Manual Page 80